Collections Specialist - Billing

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Collections Specialist - Billing. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!
Job Responsibilities
Your specific duties as a Collections Specialist - Billing will include:

• Job Title: Fiber Billing Help Desk
• Location: This candidate can be located in Westborough, MA , Westford, MA, Warrington, PA or Charlotte, NC.
• Pay Rate: $27-29/HR, based on experience
• Length: 6-month contract *eligible to extend
• Schedule: on-site 4 days per week, with Friday being the WFH day. There is not a fully remote option.
• *Please note that OT is not approved for this role.
• The Fiber Billing Help Desk team at Company promotes loyalty initiatives by handling customer inquiries and helping resolve customer issues. This includes coordinating communication across all relevant internal departments to educate customers, provide resources to customers and improve internal customer databases to deliver a consistently great customer experience.
• This person will engage with customers and internal staff in a positive manner and perform primary functions including but not limited to:
• Professionally and effectively handling by phone and email contact.
• Researching and resolving inquiries using online applications and legacy systems and making outbound phone and email contact  
• Adhering to quality standards, including company procedures, policies and legal requirements.
• Participating in individual and team coaching sessions and proactively providing and receiving feedback.
• Managing customer contact databases to support billing and client service functions 
• Completing ad hoc projects and related deliverables, as assigned.
• Handle objections into a commitment to pay.

Job Requirements

• One to two years customer service experience in an office environment (previous Call Center experience preferred).
• Three to five years previous collections experience within an Accounting environment (previous high-tech experience preferred).
• Experience in a multi-functional role and using multi-company accounting software package - Oracle and ServiceNow Preferred
• 4 year college degree preferred, in Accounting, Business or equivalent experience.
• Complete use and functionality of the Microsoft 2010 Office product suite.

Benefits
As a Billing Help Desk with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision
• 401(k) plan with employee contribution opportunities
• 529 college savings program

Make the most of your experience!
Apply now!
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.
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Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.